Privacy Policy
Your privacy is important to us.
At Mentia Health (“we” “our” or “us”), we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws in the USA, Australia and New Zealand. Please take a moment to familiarize yourself with our privacy policy.
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.
We offer three services, “Deva World”, “MentiaCompanion” and “CarePlay”. “Deva World” and “MentiaCompanion” are used directly by a person living with dementia (“Player”), with oversight by formal and informal care givers (“User”, “you”), including a person who is legally responsible for the player (“Designated Person”). Each Player has a group of Users attached to them (“Care Circle”), such as a family member or an approved person from a care organization. A User may also be an administrator, who manages the care circle, subscriptions and join-ups (“Admin”). The Admin is responsible for creating and filling out a Player’s profile, and can invite other Users to do this on their behalf. “CarePlay”, a training product, is purely for Users.
- What Information and data we collect
Personal Information:
- We collect Users’ name, email and phone number to authenticate them so that they can join and access our services.
- We also collect information and data about the Player: name, date of birth, biographical (‘Life Story’) information volunteered by them, their Care Circle or their Designated Person. Life Story may include digital artifacts such as audio and video recordings, written words, and the names and images of people, places and objects known to them. Life Story contributions are not mandatory. They may be edited or deleted.
- In the case of “MentiaCompanion”, we collect audio and video and conversation exchanges between the Player and an AI-driven personna and we extract elements so that we can improve the Player experience.
- Usage Log information
- IP address, device identifier, data stamp of usage, objects tapped in the virtual world
We do not collect health-related information, but we may use health-related information collected by third parties
We do not collect financial information.
We do not market our data with third parties.
- Where we store collected information and data
Users access our services through apps on tablets or smartphones (“Apps”) and through an online management site for each app (“Dashboard”).
Data are stored on location-based servers in three locations: Australia (serving clients in Oceania), France (serving European clients), and Canada (serving North and South American clients). Each server securely siloes data from that region, with no overlap.
Our website (https://www.mentia.me) (“Website”) collects information voluntarily provided by interested persons via our opt-in forms.
Information and data will be kept for as long as you use any of our service and for some reasonable time after. Once you terminate our services, we will keep your information for at least 10 years in an anonymized format.
- How We Use collected Information and data
Personal information is used for, but not limited to:
- Providing AI-supported conversations and digital engagement activities
- Providing Users with pertinent information about their Player in order to increase their knowledge of the person.
- Improving and optimizing our services.
- How We Protect Information and data
Your privacy is important to us. We take all reasonable steps to protect personal information from unauthorized access, disclosure, or alteration. This includes:
- Implementing physical, technical, and administrative safeguards to protect data.
- Limiting access to personal information to users who need it to perform their duties.
- Using encryption and secure communication channels for transmitting sensitive data.
- How We Share Information and data
We may share personal information in the following ways:
- Healthcare Providers: We may share information with healthcare professionals, such as specialists, hospitals, or care providers to enhance our service to you.
- Third-Party Service Providers: We may share information with third parties who assist us in providing AI based services (e.g., Large Language Model, Text to Speech providers, Speech to Text providers).
- Legal Requirements: We may disclose information to comply with legal or regulatory requirements, such as a court order or subpoena.
- Public Health and Safety: We may share information when necessary to prevent or address serious threats to public health or safety.
In all cases, we will only share personal information as permitted or required by law.
- Rights Under HIPAA
As a User or Player, you have:
- Right to Access: you have the right to request a copy of your personal details
- Right to Correct Errors: If you believe your information is incorrect or incomplete, you have the right to request that we amend it.
- Right to Request Restrictions: You can request restrictions on how we use or share your personal information for treatment, payment, or healthcare operations.
- Right to Confidential Communications: You have the right to request that we communicate with you in a specific manner or at a specific location (e.g., by email or phone).
- Right to Privacy Notice: You have the right to receive a copy of this Privacy Policy.
To exercise any of these rights, please contact us (see below).
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website or by providing other notice as required by law.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your information, or if you wish to exercise any of your rights under HIPAA, please contact us at hello@mentia.me
